Guest Experience Agent

**Description:**

**Job Purpose:**

A premier point of contact for all hotel guests with an exceptional local and on property knowledge. Delivering seamless, memorable and outstanding service.

**Duties & Responsibilities:**

+ Welcome and greet guests immediately with a friendly and sincere welcome, provide property tours and share the knowledge of our brand.
+ Review arrivals and departures, research guest information and update guest profiles. Reach out to arrivals and be familiar with guest’s names and faces.
+ Identify and anticipate guests’ needs and ensure personalized service is provided.
+ Make memories by creating a series of delightful moments and thoughtful gestures for our guests.
+ Prepare requests for amenities and update traces in Opera.
+ Promote teamwork and quality service through daily communications and coordination with other departments. Review daily event sheet, participate in daily line up and be knowledgeable abou...