GUEST COMMERCE DIRECTOR

GUEST COMMERCE DIRECTOR 
Ready to turn unforgettable guest experiences into commercial success? 
Drive success, Live your ambition 
WHAT YOU WILL DO 
As Guest Commerce Director, you will play a key role in shaping unforgettable onboard experiences and driving commercial success. As part of the Vessel Senior Management Team, you will combine creativity, strategy, and leadership to enhance guest engagement, generate business value through Palimpsest implementation, and bring Costa's brand promise to life throughout the guest journey. 
Drive Commercial Performance & Revenue Growth 
You will analyse guest trends, commercial KPIs and onboard performance, transforming insights into actions that maximise revenue, profitability and guest satisfaction. 
Lead the Onboard Commercial Experience 
You will coordinate and optimise the onboard programme (Palimpsest), working closely with all revenue departments to create engaging experiences that drive guest participati...