GSI Partnerships Director

Role Overview

Senior individual contributor responsible for building and scaling Freshworks' GSI partnership programme across India-headquartered global SIs. This is a build role; the foundation does not exist at scale. You will establish it.

Responsibilities

• Own the GSI partnership strategy for TCS, Wipro, Infosys, Tech Mahindra, HCL, Capgemini India, and LTIMindtree

• Define and execute joint GTM plans aligned to Freshworks ITSM, ITAM, CX, and ESM product lines

• Build GSI practice development programmes — enablement, certification, solution plays, and co-sell motions

• Drive partner-sourced and partner-influenced ARR pipeline across EMEA, APAC, and India geographies

• Negotiate commercial frameworks including resale, referral, and services attach economics

• Establish exec-level relationships at VP and C-suite within each named GSI account

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