GSA - F&B

Prime Function:

• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter that may affect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bengaluru Gopalan Mall to ensure maximum cooperation, productivity, morale and guest service.