Growth & Retention Associate

This role supports marketing and growth initiatives across multiple brands, with a focus on campaign execution, customer intelligence, content management, and AI-driven process improvement. You will work across diverse channels including social media, e-commerce platforms, and CRM systems to drive customer acquisition, engagement, and retention.

• Support marketing and growth campaigns across multiple brands
• Coordinate mall marketing activities, promotions, and customer acquisition initiatives
• Track campaign performance and identify improvement opportunities
• Monitor customer feedback from Google Reviews, CRM, delivery platforms, and social media
• Assist in preparing weekly Voice of Customer (VOC) reports
• Support content creation and publishing across TikTok, Instagram, Facebook, and YouTube
• Monitor engagement and customer conversations
• ...