Greek Call Center Representatives - Talent Pool

Position Overview

Location: Cape Town, ZA

MCI is a leading tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and cloud technology solutions across a range of industries. The company operates contact centers with both on‑site and remote teams, using advanced technology to enhance customer journeys and drive scalability.

The role of Greek Call Center Representative involves engaging with customers across multiple campaigns, supporting overall business operations through high‑quality communication and service delivery.

Position Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, p...