Vacancy Description
The delivery function at Critical Cloud needs to be built, not inherited. You'd be the first Graduate DM, working directly with the COO to build the processes, documentation, and customer relationships that hold the whole operation together. Real ownership from week one. Not a training programme.
About the Role
Critical Support is our flagship managed service. This role owns the delivery of it, keeping customers informed, SLAs on track, and the operational engine running smoothly. It's the connective tissue between our SRE team and the customers they serve.
We are the world's first Powered by Datadog accredited MSP, a Datadog-native cloud managed service provider built for European tech-led SMBs. Our founders have scaled and exited multiple technology businesses. We operate lean, move fast, and take observability seriously.
This is a graduate-entry delivery management role working directly under Andrew Phillips, COO. You'll own the customer-facin...
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