Graduate Customer Support Analyst

The Customer Support Analyst is responsible for delivering high‑quality support services to IDBS’ customers. You will respond to customer queries, perform initial troubleshooting, and elevate complex cases as needed.

This position reports to the Regional Operations Manager and is part of the regional customer support team located in Woking, United Kingdom. It is an office‑based role.

Working within a global follow‑the‑sun support model, you will learn ITIL‑based processes and collaborate with internal teams to ensure timely resolution and customer satisfaction.

This position operates within a rotating shift model, with working hours ranging between 8:00AM and 9:00PM GMT to support extended coverage for global teams.

Responsibilities

• Deliver responsive and professional customer support by handling inquiries across email, web, and community channels; perform initial troubleshooting, Escalate complex issues as needed, and provide clear updat...