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Global Services CTC Billing Operations Director

BDO

Grand Rapids, Michigan, United States Full time June 16, 2026
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Vacancy Description

Job Summary: 

The Global Services CTC Billing Operations Director is responsible for leading and optimizing the end-to-end billing function within a professional services environment. This role ensures accurate, timely, and compliant invoicing, supports revenue realization, and enhances client billing experience. The Director partners closely with finance, client facing professionals, on/off-off-teams, and leadership to drive operational excellence, process standardization, and scalable billing practices. 


Job Duties:

  • Leads the centralized billing team, with on shore/offshore resources
  • Proactively identifies and mitigates billing execution risks
  • Serves as the executive escalation point for complex, sensitive, or high-risk billing matters
  • Establishes firm-wide standards, controls, and performance expectations for billing operations in partnership with process leads
  • Ensures accurate and timely billing across all...
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