Global Service Delivery Manager

Global Service Delivery Manager – Madrid, Full Time, EXCLUSIVE NETWORKS

Overview

Exclusive Networks is the global cybersecurity go‑to‑market specialist that provides partners and end‑customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Responsibilities

• Lead the transformation of Security & Technology Services across countries into a service‑oriented model.
• Engage directly with business units to ensure satisfaction and adherence to agreed Service Levels.
• Maintain and evolve the Global Service Catalogue in close collaboration with technical teams.
• Ensure accurate and timely resolution of incidents and requests in line with SLAs.
• Act as first‑line escalation point for team members, holding them accountable on KPIs and ...