Global Service Delivery Manager - DaaS

Experteer Overview
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As DaaS Global Service Delivery Manager you oversee Desktop as a Service production across regions, ensuring ITSM governance and provider performance align with BNP Paribas standards. You act as a bridge between production teams, regional stakeholders, and service providers to drive operational excellence. You will lead incident response, change validation, and service improvement initiatives in a global production environment. This role offers impact on digital workspace stability and regulatory compliance, shaping how end users work across multiple regions.
Compensaciones / Beneficios
• Enforce ITIL/ITSM processes and ensure regulatory compliance in incidents, problems, changes, and requests.
• Coordinate globally as the main operational contact across EMEA, APAC, AMER and India.
• Monitor and challenge L2/L3 providers to maintain SLA and serv...