Global Senior Service Delivery Director - Telco & ICT

A global leader renowned for innovative solutions, robust infrastructure, and driving digital transformation headquarterd in Singapore.

• Lead Global Service Delivery Strategy: Define and execute the service delivery strategy for Telco and ICT services, ensuring alignment with business objectives and customer expectations.
• Oversee End-to-End Service Delivery: Manage the delivery of services for enterprise and government customers across multiple regions, ensuring consistent, high-quality outcomes.
• Drive Customer Success: Build strong executive-level customer relationships, proactively manage service performance, and lead the resolution of critical escalations.
• Ensure Operational Excellence: Establish and govern service management processes, KPIs, SLAs, and operating models to achieve efficiency, scalability, and contractual compliance.
• Lead Digital Transformation and Continuous Impro...