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Global Response Analyst

FNZ Group

Gurugram, Haryana, India Full time June 04, 2026
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Vacancy Description

Description

This role provides application support for FNZ business, it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.

Organisational Design

Full time, Permanent role

Team Responsibilities

The team are responsible for:

  • Providing high quality and timely First Line Support to all clients globally.
  • Application Support – help to ensure that the application is working correctly as deployed.
  • Incident resolution and triage – resolve incidents as per agreed procedures and escalate internally to relevant teams to resolve any incidents outwith our remit.
  • Stakeholder Communication – Triage incidents and manage customer expectations for incident resolution.
  • Post Incident reviews – evaluate the incident management response and recovery effort for m...

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    Vacancy Details

    Location Gurugram, Haryana
    Country India
    Type Full time
    Category Computer Occupations
    Posted June 04, 2026

    About FNZ Group

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    FNZ Group

    Gurugram, India

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