Global Payments Bilingual Success Manager

Join Global Payments as a Bilingual Customer Success Manager. This role emphasizes sales generation, client retention, and mastery of bilingual communication.
You will have the opportunity to work within a dynamic hybrid environment, combining office presence in Markham with remote flexibility. Utilize your English and French language skills to resolve client issues, promote additional services, and maintain strong merchant relationships to drive revenue.
Key Responsibilities:
• Identify and pursue sales opportunities actively
• Cross-sell and up-sell terminal services to clients
• Manage retention issues with strong negotiation
• Promote a 60% save ratio through positive engagements
• Provide timely follow-ups for all inquiries
Requirements:
• High School diploma
• 1-2 years in sales or B2B customer service roles
• Proficiency in both French and English
• Strong negotiation and telephone skills
• Knowledge of applications such as Word and Excel