Global Ocean Freight Customer Implementation Manager

Global Ocean Freight Customer Implementation Manager

Location: Europe (preferred UK)

Job Purpose

The Global Customer Implementation Manager is a critical role responsible for the successful onboarding and integration of new and existing customers through the end‑to‑end customer journey. The role ensures that we meet and exceed our customer promise and position ourselves as the provider of choice.

Principal Accountabilities

• Executes projects according to DGF DEPICT (Define, Plan, Implement, Control, and Transition) internal procedures and the standard methodology.
• Define detailed global implementation plans for complex and strategic projects, considering product, services as well as country‑specific nuances and regulations.
• Manage individual project tasks and deliverables within the overall implementation plan.
• Validate and ensure that all customer needs and requirements are fully under...