Global IT Support Analyst — Manchester Helpdesk & Remote Support

Ascent People Ltd is seeking a Global IT Support Analyst in Manchester to provide level‑1/2 user assistance across software applications and hardware. You will log incidents in ServiceNow, escalate when needed, and guide users through tasks to resolve issues.

The role involves remote access support and interaction with staff up to director level. The ideal candidate has strong Windows 7/Office 2010 experience, Active Directory expertise, and excellent customer service with a European language