Global IT Service Management Lead — ITIL & ServiceNow

Reckitt Benckiser's Information Technology & Digital team seeks an ITSM leader to govern end-to-end ITIL processes across a global, multi-vendor environment. You will champion incident, problem, change, release, and configuration management using ServiceNow and data-driven methods.

This role emphasizes service performance, automation, AIOps, and DR resilience, with a focus on alignment with business goals and continuous improvement.