Global Head of Client Experience

The **Global Head of Client Experience** is a senior leadership role responsible for defining, driving, and enhancing the client experience strategy across various Citibank business lines globally. This leader will coordinate efforts to establish clear client experience metrics, prioritize strategic initiatives, and leverage **AI-powered analytics and automation** to foster a seamless, personalized, and proactive client journey.

This role demands a highly collaborative and data-driven leader who can navigate complex organizational structures, influence diverse stakeholders, and champion innovation through AI to significantly elevate Citi's client satisfaction and loyalty.

**Key Responsibilities**

**1. Strategic Leadership & Vision for Client Experience**

+ Develop and articulate a holistic global client experience strategy, aligning it with Citi's overall business objectives and digital transformation agenda.
+ Drive a client-centric culture b...