Global Fintech Support Engineer — Incident & Automation (Xico)

Job Overview

Paymentology in Mexico City is seeking a Customer Support Engineer to maintain platform stability and enhance customer experiences.

Responsibilities

• Operational support to maintain platform stability.
• Troubleshoot customer issues and incidents.
• Improve support processes through automation.

Qualifications

• Strong analytical skills.
• Experience in technical support.
• Proficiency in SQL and PostgreSQL.
• Bachelor’s degree in a relevant field (preferred).

Paymentology values diversity and inclusion and adheres to equal opportunity employment standards.