Global Elite Advisor ETS

The Out‑of‑Hours VIP Consultant provides a seamless, high‑touch travel service to clients outside core office hours, resolving issues and delivering VIP travel support to our Global Elite and VIP clients. The role combines the operational excellence and agility of ETS with the discretion, meticulous attention to detail and ‘butler‑service’ mindset required to support Global Elite and VIP clients.

Responsibilities

Service

• Provide a consistently high level of service to all clients with a desire to exceed expectations, particularly for VIP and high‑profile travellers.
• Effectively manage workload to meet deadlines, whether internally or client‑driven.
• Demonstrate proactive thinking and a consultative approach, delivering end‑to‑end tailored solutions.
• Ensure all communication, written and verbal, is professional, precise and client‑appropriate.
• Handle and resolve issues professionally, ensuring dedicated team ...