Global Director, Contact Center & Conversion (Bilbao)

Job Purpose

Desplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad? You will lead the integral transformation: structure, processes, talent, technology, AI tooling, KPIs and incentives across multiple geographies. You will operate at the intersection of Sales, Operations and Marketing, building a high-touch, high-knowledge function capable of selling complex health and longevity programs to one of the world’s most discerning audiences.

Main Duties & Responsibilities

• Strategy, Structure & Governance - Lead the design and execution of the Contact Center operating model, defining structure, governance, decision rights, escalation paths and cross-functional alignment between Sales, Operations, Clinic, Marketing and IT. Own the direct-sales channel performance end-to-end, ensuring conversion accountability across markets and properties. Act as a strate...