Global Customer Experience Specialist — Incident & SLA

Alcon is seeking a Customer Experience Representative in Cornellà de Llobregat, Spain. This role focuses on managing customer incidents and ensuring quality service across customer experience operations for Spain and Portugal.

The ideal candidate should be fluent in Portuguese and Spanish, with a good command of English. Experience in customer service and knowledge of SLA management is preferred, along with skills in SAP and Excel. The position offers a competitive salary and comprehensive benefits.