Global AI & CX Leader — Product & Strategy

Trades Workforce Solutions is seeking a Head of AI & Customer Experience (CX) to lead its global AI Center of Excellence. Reporting to senior leadership, this role is crucial for advancing AI-driven transformation. Responsibilities include shaping AI capabilities to enhance customer experiences, accelerating AI adoption, and leading cross-functional teams. The ideal candidate will possess a graduate degree, significant experience in AI and analytics, and a strong user-centric mindset. This position requires up to 25% travel and offers a hybrid work model.
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