Vacancy Description
Position: Customer Support Advisor (German)
Location: Gdansk, Poland
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES:
- Handle customer inquiries via phone, chat, and email for the Airbnb support project
- Provide professional assistance to customers regarding reservations, account-related topics, and service inquiries
- Troubleshoot customer issues and provide accurate solutions using internal tools and processes
- Manage customer complaints and ensure timely resolution according to quality standards
- Maintain accurate customer records and document all interactions in company systems
- Communicate clearly and professionally with German and English-speaking customers
- Follow internal procedures, client guidelines, and service quality requirements
- Achieve individual an...
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