GeoSpatial Sr.Analyst MAP - GSSANL

<p>Availability Management<br>$55<br>Onsite - Charlotte, NC<br>Client Kit<br>BGV must be cleared to start<br><br>What are the top 3 skills required for this role?<br>ServiceNow Reporting<br>ITIL<br>Power BI, Tableau<br><br>Job Description/ Responsibilities<br> Perform thematic analysis across incidents, outages, defects, service disruptions, and operational events to identify recurring patterns, systemic breakdowns, and emerging risk themes.<br> Develop and maintain metrics, dashboards, scorecards, and executive reporting that measure problem volume, aging, repeat incidents, root cause themes, remediation progress, and service impact.<br> Analyze structured and unstructured operational data to uncover trends that inform service improvement, stability efforts, and risk reduction.<br> Partner with engineering, production support, infrastructure, service management, and risk stakeho...