Vacancy Description
Connex Telecommunications Inc., 44 East Beaver Creek Road, Unit 16, Richmond Hill, Ontario, Canada
Job Description
About the Role
We are seeking a Genesys CloudCX Consultant to act as the operational owner of CCaaS and Conversational AI platforms. In this role, you will bridge the gap between contact centre operations and technology by managing day‑to‑day platform performance, resolving issues, and optimizing routing strategies. You will also support low‑to‑medium complexity configuration tasks, enable self‑service capabilities for business teams, and contribute to ongoing improvement of customer experience through automation and intelligent routing.
Responsibilities
Platform Ownership & Issue Management (30%)
- Serve as the primary point of contact for contact centre leadership on platform‑related issues.
- Triage and resolve day‑to‑day concerns across Genesys Cloud and Conversational AI platforms.
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