Vacancy Description
Elevate customer service as a Genesys Cloud Specialist in Durham Region, ON. This hybrid role centers on optimizing the Genesys Cloud CX platform and enhancing operational efficiency.
As the CCaaS Operations Coordinator for a forward-thinking public sector organization, you'll utilize your 5+ years of experience to manage and improve the Genesys Cloud CX environment. Collaborating with cross-functional teams, your expertise will ensure top-tier performance and reliability of the contact centre platform, ultimately benefiting the community.
Key Responsibilities: • Administer and optimize the Genesys Cloud CX platform • Design and maintain IVR, call flows, and routing strategies • Troubleshoot production issues and perform root cause analysis • Configure Workforce Engagement tools and reporting dashboards • Identify opportunities for data-driven operational improvements
Requirements: • 5+ years in enterprise contact centre administration • 3+ years hands-on wit...
As the CCaaS Operations Coordinator for a forward-thinking public sector organization, you'll utilize your 5+ years of experience to manage and improve the Genesys Cloud CX environment. Collaborating with cross-functional teams, your expertise will ensure top-tier performance and reliability of the contact centre platform, ultimately benefiting the community.
Key Responsibilities: • Administer and optimize the Genesys Cloud CX platform • Design and maintain IVR, call flows, and routing strategies • Troubleshoot production issues and perform root cause analysis • Configure Workforce Engagement tools and reporting dashboards • Identify opportunities for data-driven operational improvements
Requirements: • 5+ years in enterprise contact centre administration • 3+ years hands-on wit...
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