Vacancy Description
Appealing Points:
Work with cutting-edge Genesys Cloud CX, AI chatbots, NLP, and cloud technologies to build and optimize enterprise contact center solutions.
Collaborate with global business stakeholders in a bilingual (English & Japanese) environment, driving digital transformation in the financial services domain.
Take ownership of IVR design, cloud integrations, and platform optimization, with opportunities to work across Genesys, NICE, AWS Connect, and modern API-based architectures.
Annual Salary: 8 Million Yen and above
Job Responsibilities:
Consulting & Business Support:
Work with business stakeholders to understand functional requirements and system issues.
Analyze call flows and routing logic to identify bottlenecks or inefficiencies.
Review performance insights and identify areas for process optimization.
Document technical changes and update stakeholders as needed.
Pro...
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