General manager - operations (bpo)

Overview

WNS Cape Town, Western Cape, South Africa

General Manager - Operations (BPO)

WNS Cape Town, Western Cape, South Africa

Responsibilities 10+ years of cross-site, mid to large-scale operational experience. Oversee daily operations and ensure that all processes and services are delivered efficiently and meet client requirements. Monitor performance metrics and implement strategies to improve productivity, quality, and client satisfaction. Ensure adherence to established policies, procedures, and service level agreements (SLAs). Team Leadership and Development Lead, mentor, and develop operations leaders and staff, fostering a positive and collaborative work environment. Conduct regular performance reviews for senior leadership, provide feedback, and create development plans for team members. Client Relationship Management Serve as the primary point of contact for clients, addressing any issues or concerns promptly and professionally. Build and maintain strong cl...