General Manager

Responsibilities

• Lead the delivery of personalized, high-touch client service across all programs and touchpoints at the Markham location.
• Ensure the client journey, from arrival, check-in, clinical flow and departure, is seamless, high-quality, and consistent with Medcan's brand standards while incorporating appropriate local nuance.
• Leverage client experience data (NPS, CSAT) to identify opportunities, act on feedback, and continuously raise the bar.
• Personally support client escalations as needed and provide an elevated client experience.
• Lead a cross-functional team of 20+ to ensure alignment, accountability, and consistent execution against Medcan’s standards.
• Focus on performance management, process development, and training to support strong operational performance and service delivery.
• Establish team operating rhythms including daily huddles and regular meetings to ensure coordination across functions.