Game Support Representative

Overview

Responsibilities

• Effectively communicate with players to understand their needs and demands.
• Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful and timely manner.
• Maintain, moderate, and provide customer support in all social media accounts, forums, and official review stores related to the product.
• Provide reports on community feedback, buzz and viral coverage.
• Maintain social network presence including Facebook, Twitter, and other social media platforms.
• Highlight any players’ concerns and issues that you are aware of across the social media and forums to the respective teams.
• Data management and reporting on content, events, and activities.
• Study and familiarize the game with the goal to learn the process and curves of the game.
• Collect, investigate, process, and document various data regarding in-game issues, exploits...