FusionPKG Order Management Specialist

Summary

The FusionPKG Order Management Specialist is a critical member of the transactional operations and customer support team. This role is primarily responsible for interfacing with FusionPKG customers for all communication related to customer purchase orders. Responsibilities include order communication, order entry and processing, order tracking, shipping selection management, and open order reporting. The Order Management Specialist works alongside the FusionPKG sales executive (sales), account manager (customer service), and operations coordinator (logistics) to ensure the customer receives a flawless purchase and fulfillment experience. This role works directly in the accounting (SAGE) and order management (Salesforce.com) systems for much of their workload. The Order Management Specialist must exhibit strong and organized communication skills, possess an intrinsic sense of urgency, work well independently, and maintain a high stress tolerance.

Duties...