Functional Lead Dynamics 365 CRM Implementation

Job Description
Job Overview:
This position is a functional lead across both CRM implementations, responsible for:
- Translating business needs into a clean, structured CRM (how data, relationships, and processes are set up)
- Designing how different groups (students, parents, donors, etc.) are organized and connected
- Leading the day-to-day implementation from a functional perspective while working alongside an internal architect and developer
- Defining data migration approach and ensuring data is clean, accurate, and usable
- Standardizing processes that are currently manual or spreadsheet-driven into structured workflows within the CRM
- Supporting testing, user validation, and go-live readiness

This person will support two concurrent CRM implementations within LMU - School of Education (SOE) and Student Affairs. This role is focused on functional design, data modeling, and driving implementation execution within an internal ITS-led delivery model....