Functional Consultants

Job Title - GN - SONG - C&S - MS Dynamics - ConsultantManagement Level: 09/ ConsultantLocation: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, ChennaiMust have skills: Microsoft Dynamics 365 Customer Relationship Management (CRM)Good to have skills: Digital TransformationAreas of Work: Microsoft Business Analyst/Functional Consultant – MS D365 Customer Service & Marketing, Sales moduleJob Summary:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance- Roles & Responsibilities: As part of these, you will drive the followingServe as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules)- Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes.- Process Mapping: Creat...