Functional Analyst - Genesys and OSC

We're looking for a detail-oriented and analytical Functional Analyst with expertise in Genesys and Oracle Service Cloud (OSC) to join our team in Bengaluru, India. In this role, you will serve as a key Techno-Functional role, bridging the gap between business requirements and system functionality. You will be responsible for analyzing, configuring, and optimizing our contact center and customer service platforms to drive operational efficiency and enhance customer experience.

• Analyze and document functional requirements from business stakeholders and translate them into system configurations within Genesys and OSC platforms
• Configure, customize, and maintain Genesys and OSC systems to align with organizational business processes and objectives
• Perform comprehensive system testing, including functional, integration, and user acceptance testing to ensure quality and compliance with requirements
• Troubleshoot and resolve funct...