Fullstack Developer - React&Java (REF5388W)

Job Description

We are working on a telecommunications-focused customer support solution designed to handle internet and network-related issues. The platform enables customers to troubleshoot problems independently through guided diagnostics, perform basic actions such as connection or device (ONT/router) resets, and create trouble tickets when issues cannot be resolved.

The system also supports complaint handling and appointment scheduling with field technicians when on-site intervention is required. All processes can be initiated via digital channels, including chat-based interactions (e.g. chatbot or agent-assisted) and online self-service interfaces.

Overall, the solution combines self-service capabilities with structured customer support workflows to deliver a seamless and efficient issue resolution experience.

 
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