Full-Time IT Service Dispatcher Grande Prairie

Join the IT Services team as a Full-Time IT Service Dispatcher in Grande Prairie, AB. Manage service tickets efficiently and deliver excellent client support every day.
We are seeking an organized and detail-oriented Dispatcher to handle incoming service requests on-site. This full-time role involves monitoring service tickets, dispatching tasks to technicians, and providing real-time updates to clients. A strong skill set in multitasking and communication is essential to excel in this fast-paced environment.
Key Responsibilities:
• Monitor and manage incoming service tickets via ConnectWise PSA
• Dispatch tasks to suitable technicians based on urgency
• Maintain visibility into technician workloads and ticket queues
• Communicate scheduling and updates to clients effectively
• Generate reports on SLA compliance and ticket status
Requirements:
• Fluent in English with strong verbal communication skills
• 1–5 years of dispatching or administrative experienc...