Fulfilment Associate (Ground Ops, Control Tower)

Mission
To serve as the control tower and operational excellence anchor for the Ground Operations vertical - ensuring smooth day-to-day execution, compliance, and continuous improvement within fulfilment operations. This role bridges the ground and HQ by providing real-time visibility of issues, driving root-cause analysis, and enabling fulfilment to meet service-level and sales growth demands.
Competencies Minimally 3 years of frontline operations experience in the supply chain/logistics industry. Strong sense of ownership: Don't give excuses and make things happen. Customer obsession: Puts in the work to understand and delight customers. Resourceful, self-sufficient and inventive: The ability to accomplish more with less Excellent organisation and planning abilities: Focus on priorities to make decisions efficiently and productively. The ability to develop people: Coach others in their current roles to improve performance and prepare them for future roles. Flexibility and adapt...