Fujitsu Service Desk Analyst Role

Elevate your career with Fujitsu as a Service Desk Analyst, focusing on technical issue resolution for school districts. Utilize your troubleshooting and customer support skills to ensure flawless network operations.
Fujitsu seeks a Service Desk Analyst with 3-4 years of experience, particularly in Level 2 support for MPLS networks. You will be the main contact for Level 1 support, managing tickets and ensuring compliance with Service Level Agreements. Your contributions will enhance customer satisfaction while supporting network reliability in an educational context.
Key Responsibilities:
• Troubleshoot incidents via phone, email, and ticketing systems
• Manage Level 1 customer support and oversee operational standards
• Document issues and create Knowledge Base articles
• Collaborate with Agile teams on network challenges
• Maintain confidentiality of all processed information
Requirements:
• 3-4 years in a service desk role
• 1+ years of Level 2 support...