Front Office/Resident Supervisor, Hotel (ID: 704641)

Join a dynamic team that prioritises exceptional guest experiences. This role demands strong leadership in managing front office operations while ensuring outstanding service delivery.

• Supervise front office associates and guest service personnel.
• Oversee efficient check-in/check-out processes and manage reservations.
• Address escalated guest complaints and resolve service issues effectively.
• Monitor lobby operations and coordinate with housekeeping, concierge, and other departments to fulfil guest requests.
• Train, mentor, and evaluate the performance of front office staff.
• Maintain service standards, grooming, and adherence to hotel policies.
• Prepare shift reports and communicate operational updates to management.

• Minimum Diploma in Hospitality, Tourism, or Business Management is preferred.
• WSQ certifications in Hotel Operatio...