Vacancy Description
Position Summary
- Process all guest check‑ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information. Ensure rates match market codes and document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists and complete cashier and closing reports.
- Supply guests with directions and property information, accommodate guest requests, and contact appropriate staff if necessary. Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid‑outs, and charges. Balance and drop receipts; count and secure bank at the beginning and end of shift.
- Obtain manual authorisations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft....
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