Front Office Supervisor

Job overview

Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

At Holiday Inn we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

Duties and responsibilities

+ Conducts shift briefings to ensure hotel activities and operational requirements are known
+ Supervise front office operations during assigned shift including:
+ Maintenance of guest information
+ Maintenance of information about local events
+ Compile occupancy statistics
+ Supervise the use of public address system
+ Supervise group bookings
+ Assisting with serious complaints
+ Supervise cashiering activities during shift including:
+ Cash handling and ...