Front Office Manager

Responsibilities:

• Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
• Oversees group business reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
• Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Office colleagues.
• Controls and provides feedback on labour and operational expenses
• Monitoring the daily financial goals of the hotel and rooms division the financial goals of the department the LQA TrustYou and Forbes targets on a daily basis
• Produces yearly labour and capit...