Front Office Manager

Job Purpose

The Front Office Manager is accountable for the monitoring, team management and delivery of front desk activities (check-in, check-out, night audit, guest relations and ** luggage services), ensuring that internal (SOP’s) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the ** customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements.

Key Performance Areas

Delivered Rooms/ Front Office Plan                

• Develop front office objectives and deliverables in line with business unit strategy and the customer value proposition, plan and standards


• Complete competitor analyses and provide input into present and future rooms products, rates and services by determining and evaluating current and...