Front Office Manager

Candlewood Suites is searching for an exceptional Front Office Manager to join our team. The Front Office Manager is responsible for all aspects of the front office operation, including management of associates, processes, and guest experiences at the hotel. Additionally, this role is responsible for training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy.

PRIMARY RESPONSIBILITIES:

Ensure the front desk team takes care of our guests in an efficient, courteous, and professional manner.

Act as the catalyst behind our guest loyalty and guest experience programs to ensure these programs are discussed daily and are part of the front desk culture.

Ensure guests' needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.

Ensure all safety and security policies a...