Front Office Manager at Waldorf Astoria Dubai International Financial Centre

Job Overview

The Front Office Manager oversees all operational aspects of the Front Office Department, including Front Desk, Concierge, Personal Concierge and Personal Assistant services. This role ensures a seamless guest experience that aligns with the Forbes Travel Guide Five‑Star standards. Reporting directly to the Director of Operations, the manager is responsible for the smooth operation of the entire Front Office department, maintaining luxury guest experiences and inspiring a highly skilled team to deliver refined, personalized, and memorable services. With a strong emphasis on the guest journey and luxury service, the manager ensures that every detail contributes to establishing the Front Office as a sanctuary of excellence within the hotel.

Responsibilities

• Oversee the day‑to‑day operations of the Front Office department, including Front Desk, Concierge, Personal Concierge, Personal Assistant services, guest journey management, valet servi...