Front Office Management Role at The Westin

Become a key leader at The Westin Bear Mountain Resort & Spa as a Front Office Manager. In this full-time position located in Victoria, BC, you will manage operations for guest services and Front Desk.

The successful candidate will lead a dedicated team focused on delivering outstanding service at The Westin. Your role includes managing staffing, monitoring guest satisfaction, and ensuring compliance with hotel operational standards. Strong leadership and communication skills are essential for this position.

Key Responsibilities:
• Oversee Front Office operations and ensure team communication
• Ensure appropriate staffing and schedules for guest service
• Coach and develop Front Office associates and Bell team members
• Respond effectively to guest inquiries and emergencies
• Uphold Westin and Marriott brand standards consistently

Requirements:
• 2+ years of hotel supervisory or management experience
• Bac...