Front Office Lodge Anchor

The Front Office Anchor is responsible for delivering exceptional guest service by managing all front office operations, ensuring smooth check-in and check-out procedures, handling reservations, coordinating guest requests, and creating memorable guest experiences. The role serves as the first point of contact for guests and represents the lodge's commitment to outstanding hospitality.
Key Responsibilities

• Welcome guests warmly and provide a professional, personalized arrival experience.


• Manage all guest check-ins and check-outs efficiently.


• Handle reservations, amendments, cancellations, and room allocations.


• Process guest payments, invoices, and account settlements accurately.


• Answer telephone calls and respond promptly to emails and guest enquiries.


• Provide guests with information about lodge facilities, activities, and surrounding attractions.


• Coordinate guest arrivals...