Front Office Lodge Anchor

Key Responsibilities Guest Relations Welcome guests and conduct seamless check-ins and departures. Ensure every guest receives a warm, professional and personalised arrival experience. Host guests throughout their stay and assist with any requests. Coordinate special occasions, honeymoon arrangements and guest preferences. Front Office Operations Manage daily reception operations. Prepare guest registration documents and indemnities. Process guest payments and check-outs accurately. Coordinate room allocations and guest movements. Liaise with Reservations regarding arrivals, departures and special requests. Administration Prepare daily reports and operational documentation. Maintain accurate guest records. Assist with general lodge administration. Ensure filing systems remain organised and up to date. Assist management with operational administration as required. Gate & Transfer Administration Prepare and manage daily gate manifests. Coordinate guest arrivals and departures with transf...