Front office attendant

The Front Office Attendant is responsible for delivering a warm and professional welcome to all guests while ensuring efficient front desk operations. This role manages guest check-ins and check-outs, reservations, guest enquiries, and administrative duties, ensuring exceptional customer service and creating a positive first and last impression of the establishment.
Key Responsibilities

• Welcome guests in a friendly, professional, and courteous manner.


• Perform guest check-in and check-out procedures efficiently and accurately.


• Process reservations, amendments, cancellations, and room allocations.


• Answer telephone calls, emails, and guest enquiries promptly and professionally.


• Provide guests with information about the hotel's facilities, services, local attractions, and activities.


• Handle guest requests, concerns, and complaints promptly, escalating issues when necessary.


• Ma...